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SHIPPING

All of our Melina's hair products are shipped to you from the Netherlands via a secure, tracked shipping method. We offer free shipping on orders over €50. No code necessary. Free shipping will be applied at checkout and does not include duties.

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Please note that we do not ship to P.O. boxes, please provide a physical address. 

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The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.

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Due to COVID-19, please account for a possible delay of approximately 5 business days in receiving your order. We appreciate your patience and are doing everything we can to get your order to you safely while adhering to the government guidelines.

 

Melina's haircare only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your  package arrives damaged as a result of shipment, please save the shipping box, the products and its outer white cardboard packaging, and email us as soon as possible at melinahaircare@gmail.com to notify us of the damage.

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RETURNS

We hope that you love your Melina's hair products(s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

  

RETURN CONDITIONS

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Before returning your product(s), please email us at melinahaircare@gmail.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

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Our team will assist you through the process